Once you have made a booking there is a 24 hour cooling-off period in which you can cancel without charge.  After this point there is no cooling off period, as the contract you have entered with us is for accommodation services for specific dates.  In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

FULL payment is required 12 weeks (84 days) before arrival or when booking if arrival is less than 12 weeks from the time of booking. 

We reserve the right to cancel reservations where full payment is not received 12 weeks before arrival. 

In the event of cancellation, you must notify us as soon as possible in writing (or via email). 

Cancellations are refunded per the following sliding scale, and these apply to all properties at Stainsborough Hall.  

• Notice of cancellation more than 12 weeks (84 days) before arrival - no refund of the 25% pre-payment, but no additional charges will be made. 

• Notice of cancellation between 8 and 12 weeks (56 - 83 days) - 50% refund of total price paid.

• Notice of cancellation between 4 and 8 weeks (28 - 55 days) - 25% refund of total price paid.

• Notice of cancellation between 1 week and 4 weeks (7 - 27 days) - 10% refund of total price paid.

• Notice of cancellation less than 1 week - no refund provided. 

The Company will make every attempt possible to replace your reservation with a new booking as soon as we receive a cancellation and where the property can be re-let, we will refund the pro rata amount for the dates that are re-booked, minus a deduction equal to 10% of the rental value to cover administration and re-letting costs. Any refund or part refund may not be processed until after the holiday end date. If the property is not re-let, then the above policy will be in place.
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WE STRONGLY RECOMMEND THAT ALL GUESTS TAKE OUT HOLIDAY INSURANCE TO COVER CANCELLATIONS.
 

We do provide access to a third-party insurance provider through our website.  If you choose to take out this insurance, your contract will be with the provider and subject to their terms and conditions.  Stainsborough Hall Ltd. Does not accept any liability for insurance company products or services.