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Pricing, Payments, Extras
 

ACCOMMODATION PRICING
We reserve the right to regularly review and amend the prices we charge for our properties based on a range of factors at any time.

  • Once a reservation has been confirmed and the deposit payment has been made the price of your stay will not change. 

  • All prices given include utilities, linen, towels, and cleaning before and after your stay.

  • All prices include VAT.

PAYMENTS

  • Reservation fees comprise the Accommodation fee and include VAT. 

  • A pre-payment of 25% of the total reservation price is payable at the time of booking.  Bookings are not confirmed until payment is received.

  • The balance must be paid no later than 84 days prior to your arrival. 

  • Where bookings are made for properties that are less than 84 days prior to arrival the balance payment must be made within two days of making the reservation.

  • Guests will receive an electronic request for the balance payment 86 days before arrival. 

  • We accept Visa and Mastercard, but not Amercian Express.

DAMAGE

  • We hold a damage deposit for each reservation - the exact value varies by property and is detailed in the property-specific booking conditions on this website. This is to cover an incidental damage that may occur whilst staying at the property. 

  • This includes, but is not limited to:

    • Lost keys 

    • Damage to the furniture and contents

    • Lost towels. 

    • Excessively stained bedding and towels (for example wine stains, sickness, make up or fake tan).

    • Items removed from the property (for example batteries from the remote control, pillows, dishes etc. )

    • Excessively untidy properties that take longer to clean than we would normally take.

    • Non-declaration of chargeable extras - for example, undeclared dogs, day guests, etc. 

    • Smoking indoors or leaving discarded cigarette butts.

    • Failure to pick-up dog poo which then requires a member of staff to do it. 

    • Setting off fire extinguishers or activating the monitored fire alarms. 

 

​Damage deposits are pre-authorised against your credit card two days before you are due to arrive and released within five working days after check out.  Where we have to withhold any portion of the damage deposit, you will be contacted in advance within three working days of check-out.

ADDITIONAL CHARGES

  • There are additional charges for some facilities and amenities and these vary according to the property you are booking.  For more details please see the Property House Rules section.

This page outlines the terms and conditions that constitute a contract between Stainsborough Hall Ltd. and people and organisations making reservations with Stainsborough Hall Ltd.  

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Our terms and conditions were updated on 14th December 2024, although reservations made before this date are subject to the terms and conditions in place at the time of booking. Older versions of the T&Cs are available on request.

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For each booking - the contract comprises:

Part 1: General Booking Terms and Conditions, AND, 

Part 2: Property-specific House Rules (which relate directly to the property you have booked). 

 

In these terms and conditions “You” or “Your” means the person named on the booking as the lead guest.  “We” or “Us” of “the Company” means Stainsborough Hall Ltd. (Company number 10664577), whose registered address is Stainsborough Hall, Stainsboro Lane, Hopton, Wirksworth, Matlock, Derbyshire, DE4 4PU, UK.  Peak and Dale Places is a Trading name for Stainsborough Hall Ltd. 

 

Please read these terms and conditions carefully before making a booking.

 

Your contract with us begins when we receive a payment from you to secure your booking, and it is reasonably assumed that you will have read and agreed to all terms and conditions when you make the initial payment.

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The person making the booking must be one of the guests and this contract binds you and all the members of your party.  It is your responsibility to ensure that members of your party accept the terms and conditions set out in this contract document. 

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Failure to disclose all relevant information or to comply with these terms and conditions may lead to termination of the contract and loss of the booking.

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BOOKING TERMS AND CONDITIONS

Cancellations, Amendments and Refunds
 

  • Once you have made a booking there is a 24 hour cooling-off period in which you can cancel without charge.  After this point there is no cooling off period, as the contract you have entered with us is for accommodation services for specific dates.  In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • FULL payment is required 12 weeks (84 days) before arrival or when booking if arrival is less than 12 weeks from the time of booking. 

  • We reserve the right to cancel reservations where full payment is not received 12 weeks before arrival. 

  • In the event of cancellation, you must notify us as soon as possible in writing (or via email). 

  • Cancellations are refunded per the following sliding scale, and these apply to all properties at Stainsborough Hall.  

    • Notice of cancellation more than 12 weeks (84 days) before arrival - no refund of the 25% pre-payment, but no additional charges will be made. 

    • Notice of cancellation between 8 and 12 weeks (56 - 83 days) - 50% refund of total price paid.

    • Notice of cancellation between 4 and 8 weeks (28 - 55 days) - 25% refund of total price paid.

    • Notice of cancellation between 1 week and 4 weeks (7 - 27 days) - 10% refund of total price paid.

    • Notice of cancellation less than 1 week - no refund provided. 

  • The Company will make every attempt possible to replace your reservation with a new booking as soon as we receive a cancellation and where the property can be re-let, we will refund the pro rata amount for the dates that are re-booked, minus a deduction equal to 10% of the rental value to cover administration and re-letting costs. Any refund or part refund may not be processed until after the holiday end date. If the property is not re-let, then the above policy will be in place.
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    WE STRONGLY RECOMMEND THAT ALL GUESTS TAKE OUT HOLIDAY INSURANCE TO COVER CANCELLATIONS.

AMENDMENTS BY YOU​

  • If you want to change any detail of your confirmed booking you must let us know as soon as possible.  We will do our best to accommodate your request, but we cannot guarantee that we will be able to meet all requests for changes.

  • For changes request more than 12 weeks before arrival:

    • Where we can accommodate the requested change - you must pay any price difference between your original reservation and the new dates when the balance payment is due.  If the cost is lower, the balance payment will be adjusted accordingly.

    • If we are unable to agree on new dates with you - your booking will be considered cancelled and the cancellation policy will apply. 

  • For changes to reservations requested on or less than 12 weeks before arrival:

    • We will provide a booking amendment when we are able to re-sell your original reservation dates.  In this circumstance we will provide you with new dates (subject to availability) for your approval and you must pay any price difference between your original reservation to secure the new dates.  If the cost is lower you will receive a refund. 

    • If we are unable to re-sell your dates, we will have to consider your reservation cancelled and refunds will be provided according to the terms of our cancellation policy. 

Booking Rules
 

  • Bookings in Stainsborough Hall, Stainsborough Hall Holiday cottages (exclusive use), Hollywood House and Standlow Farm (exclusive use) are accepted up to two years in advance.​

  • Individual cottage bookings are accepted are available six months inadvance. 

  • The person booking the property has to be one of the guests.

  • Properties can not be booked by anyone under the age of 21. 

  • Hen and Stag parties are accepted in properties where this indicated on the individual booking property booking terms and conditions which add to this document.  

  • Visitors not staying at the property in the reserved property not permitted to attend events in the evenings, without prior approval (Fees apply).

  • We do not permit the erection of marquees, tipis, gazebos, bouncy castles, or other such structures without prior approval and according to supplemental property booking terms (not all properties are suitable for these activiites.) 

  • All bookings are for the named property detailed in your confirmation.  Reservations are not linked to how many people are in your group and discount prices/refunds are not provided if your group is less than the maximum occupancy. 

  • Bookings for 18th and 21st birthday parties are not accepted. 

Additional Terms
 

DAMAGE TO BUILDING AND CONTENTS

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​In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party to our buildings and/or property, and agree to indemnify us in full for any loss that we may incur as a result. 

You will be responsible for the cost of any accidental damage to property, contents or buildings up to £500.

You will be responsible for 100% of the costs of any non-accidental damage that you or your group cause to the property or its contents. 

Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them.  In the event that you notice damage in your accommodation please let us know immediately so that we can take appropriate action.  If there have been breakages during your stay, we would be grateful if you can either replace them or let us know.

The accommodation is inspected and photos taken before every arrival and after every departure. 

 

COMPLAINTS PROCEDURE

 

Any problem or complaint, concerning any aspect of our service or the accommodation, must be reported to us as soon as it happens and we will endeavour to put it right. 

We will not consider any complaints not reported to us at the time and only reported after you have left. 

 

OUR RIGHTS OF ACCESS

 

Under normal circumstances, nobody from Stainsborough Hall Ltd. will access your property - unless invited to do so - during your stay.

If your stay with us lasts more than seven days we do provide a service clean. Our staff will need to access the accommodation in order to perform this, but we will agree on a time for this service in advance. 

We and/or contractors may need to access the property you are staying in if there is an unforeseen problem.  If this happens, we will do our best to let you know in advance of the date and time that we will need access. 

If we do need to access your accommodation for any reason we will always try to access the property at a reasonable, convenient time (other than in an emergency).

 

OUR RIGHT TO EVICT

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We may terminate our contract with you and ask you to leave your accommodation immediately and without refund or compensation in the following circumstances.  If:

It is deemed that you or your party have committed a serious breach of these Terms and Conditions.

We believe that you or your party’s behaviour endanger the safety of our other guests or staff.

We receive any complaints of anti-social or unacceptable behaviour against you or your party.

We believe that you or your party are causing an unreasonable amount of damage to the property or contents. 

The maximum occupancy limit for your accommodation is exceeded. 

 

OUR LIABILITY

 

We will not accept responsibility for any accidents, injuries or illnesses that occur while on the premises or while using the facilities at properties owned and/or operated by Stainsborough Hall Ltd.   

Stainsborough Hall Ltd. does not accept responsibility for the loss of personal belongings or valuables of the guest.

By making this reservation, all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invited to use the premises. 

 

EVENTS BEYOND OUR CONTROL (Force Majeure)

 

We will not be liable for, nor provide a refund or compensation, for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terroism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic/pandemic or natural disaster, or any other event that is beyond our reasonable control. 

 

LOST PROPERTY

 

If you leave any of your possessions behind please contact us as soon as possible.  We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property.  We will hold all lost property for six months, after which it will be disposed of. 

We will not be liable for possessions that you believe have been left behind but which we can't find.

 

GOVERNING LAW

 

These terms and conditions are governed by English Law.  You and we both agree to submit to the non-exclusive jurisdiction of the English courts.

We reserve the right to amend our terms and conditions from time to time.  When terms and conditions are updated, the terms agreed at the time of your reservation will be enforced.  

 

- ends -

 

Updated Version 9 - 14 December 2024

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Part 1: General Booking Terms and Conditions 

Applicable to all properties owned and/or operated by Peak and Dale Places, Stainsborough Hall Ltd. 

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Part 2: House Rules

Terms relating directly to the specific-property. 

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